Endell Veterinary Group

Mon to Fri

8:30am - 6:00pm


8:30am - 12:00pm

Useful Information

Emergencies and First Aid

When your pet has an emergency, being prepared is very important. Before an emergency strikes, be sure you have our contact number easily to hand and have a plan of how you will transport your pet to the surgery. You can also stay prepared for emergencies by putting together a first aid kit for your pet - please speak to one of our nurses for guidance.

We cannot stress enough that you SHOULD NOT get on-line during a pet emergency or when your pet is seriously ill. In an emergency, first aid is not a substitute for veterinary treatment. However, before you are able to get your pet to a veterinarian, knowing some basic first aid can help. Always seek veterinary care following first-aid attempts.

Emergencies to call us immediately about include:

  • Birthing difficulties
  • Bloat or Gastric Dilation
  • Breathing Difficulties
  • Choking
  • Eye injuries
  • Fitting
  • Heatstroke
  • Persistent vomiting or diarrhoea
  • Poisoning
  • Road Traffic Accidents
  • Severe bleeding
  • Any other condition that appears to be making your pet acutely ill

Severely injured animals can usually be moved safely and quickly to the surgery by using a blanket as a stretcher. Muzzle the animal if necessary to avoid getting bitten. Have someone help you if possible.

You may also wish to read the following:
Emergencies Outside Normal Working Hours (pdf 531kb)
First Aid (pdf 243kb)
Vomiting and Diarrhoea (pdf 280kb)

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Payment of Veterinary Fees

A list of current charges is available from reception. We request that all fees are paid at the time of treatment.

With the increased sophistication of veterinary services and treatments now available for our pets there has been a corresponding increase in veterinary fees. We offer Pet Health Savings Plans to help spread the costs of routine healthcare and advise Pet Insurance as ways that allow you to be able to afford the best treatment available for your pet.

We are always happy to prepare an estimate of costs for procedures but would recommend that clients ask for this to be updated on a daily basis where patients are admitted for extensive investigations or treatments.

Endell Veterinary Group also works with the PDSA through the PETAID scheme. Under this scheme, clients who live in areas with postal codes SP1 and SP2 and who are in receipt of certain listed benefits may apply to the PDSA for assistance with their veterinary fees. To use the PETAID scheme the pet must be registered with the PDSA before treatment is needed. Forms for this are available at reception.

You may also wish to read the following:

Our Prices (pdf 245kb)

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Pet Insurance

Veterinary medicine has, in recent years, become increasingly sophisticated. We are able to diagnose and treat many conditions that a few years ago would have remained undetected, often with fatal consequences, especially in the older pet. The down side of these advances is cost. It is not unheard of for treatment of a case to exceed £5,000.

One of the most distressing situations we find ourselves in is where a pet's problem is curable but (understandably in some cases) the cost is too high for the owner and the animal has to be put to sleep. A less serious situation is when the owner has to opt for the less than best treatment available for the pet owing to money constraints.

That's where pet insurance comes in, veterinary fee cover can help you to avoid such situations, but when choosing an insurance company, there are a few things you should look out for:

  • Be careful to check that the amount of veterinary fee cover is adequate as over time a single illness can cost many hundreds of pounds.
  • Check that there is no limit on how long you can claim for each illness, chronic conditions can go on for life, not just twelve or twenty-four months.
  • Check that your pet will still be covered in later years when he or she needs it most and the premium in those years will still represent good value.

You may also wish to read the following:

EVG Quick Reference Guide to Insurance (pdf 140kb)

What Won't Be Covered?

Like your household or car insurance, pet insurance also has an excess which you will have to pay on a claim. Vaccinations, neutering and routine treatments such as worming are also excluded.

Pensioner and Multi-pet Discounts

Some insurers offer special discounts, pensioners and pet owners with several pets can make big savings.

Like the British Small Animal Veterinary Association, this practice endorses the concept of pet insurance and we thoroughly recommend it to our clients. Our only interest is to ensure that we never have to compromise the quality of veterinary care on the basis of cost.

There are proposal forms available in the waiting room but if you have any questions, please feel free to ask one of the practice team.

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Repeat Prescriptions

You can request a repeat prescription for your pet by:

  • Telephoning between 9am to 5pm Monday to Friday or between 9am to 1pm on Saturdays
  • Completing a request form in Reception
  • Downloading a request form and faxing it to us on 01722 338778

Repeat Prescriptions and Ordering Diets

You can order repeat prescriptions or diet food and collect them from our Endless Street premises within 48 hours

Note: If you are ordering a repeat medication please complete all fields in this area.

Note: If you are ordering food for your pet please please complete all fields in this area

* Required fields

Please note that any animals supplied with veterinary medicines must be under our veterinary care. Therefore to ensure we comply fully with current legislation all patients will need to have had an appointment with a veterinary surgeon within at least six months of your repeat prescription request. For some medications more frequent checks are required. This will ensure that we are providing the best care for your pet and that the medications are working correctly and do not need any alterations. For prescription flea and worm products a 12 month interval is acceptable and you do not need to complete a request form for the majority of these items as they can be supplied directly to you from reception.

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