Expert care for your pet
- First opinion practice.
- Dedicated out of hours service located on site.
- RCVS Tier 2 Small Animal Accredited Practice.
- A training and assessment practice (TP) for veterinary nurses.
- Pet Health Plan Club - where members save money on regular pet health care and qualify for additional discounts on other veterinary services and products.
ViP Club - New from May 2013 - for routine Vaccinations and Parasite control plus additional discounts on foods, dental care and microchips.
ViP extra Club - Our Original Plan - for routine Vaccinations and Parasite control including an extra vet health check and blood test plus additional discounts as well as those on foods, dental care and microchips - Pensioner Discount Scheme.
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Telephone System at 49 Endless Street Our telephone system is designed to try and help you get through to the department you require more easily – when you phone us on 01722 333291 you will be given a choice of options and asked to make a selection:
- For the Farm Department excluding drug orders please press 1
- For Farm Drug Orders between 10am and 4pm please press 2
- For the Small Animal Department and appointments please press 3
- For payments and account queries please press 4
- For the Equine Department please re-dial 01722 710046
If you know the option you want you can just press that number once you are connected – you do not have to listen to the whole message!
If the department you want is busy your call may be picked up by a member of staff from a different department who will put you through to the person you wish to speak to or take a message for them to call you back as soon as they are available to do so.
Please note that once your call is in the system you may hear a call tone that sounds like an engaged tone - the line is not engaged, it is just waiting to connect so please don't hang up!
For those of you who do not have push button phones – just hold the line and someone will answer your call. Unfortunately you will not be able to direct your call to a specific department – it will be answered by whichever member of staff happens to be free to answer the phone.
We at Endell Veterinary Group are aware that keeping our staff hydrated will aid them to perform at their very best throughout the day.
As a result, we decided to invest in water coolers from AquAid.
Our unique relationship with AquAid has also given our organisation the opportunity to also help those further afield and less fortunate than ourselves.
Our decision to install water coolers from AquAid means that for each of the machines that we have, we have donated £20 per year per cooler to The Africa Trust.
Through our contributions to The Africa Trust an ‘Elephant Pump’ has been installed in Africa on our behalf. This pump will bring much needed clean, fresh drinking water and improve the quality of life of those who will have access to our well. We look forward to receiving photos of our pump and hearing about the relief that this will bring to local villagers and children.
AquAid and their sister company Perfect Printer Cartridges have to date donated over 6 million pounds to Charity and we are proud to be a part of his.
