To everyone at Endell, Vets, Nurses, Receptionists...thank you all so much for the amazing care you gave to Otis this past week [and me as well!]- I know he's not out of the woods yet, but without all of you he wouldn't have had a chance at all - your care is outstanding, and my gratitude huge, thank you so much.
I would just like to thank you and your colleagues for the excellent way in which you treated my little cat William during and after his recent operation. The follow-up call the next day, asking about his health, was especially appreciated. From the moment we returned here on Tuesday it was just as though nothing had happened; far from being woozy, he was lively from the word go and is in fine form - eating well and very much in charge!
His one complaint concerns the present cold weather [and who can blame him?] but my under-floor heating is a real boon. I enclose a photo of him taken a few weeks ago which you are welcome to keep and, if you would ever like to call in and see him and have a cup of coffee, just give me a call.
Thank you again and all good wishes.
We are writing to thank you for the support and care you have given to our cat, Pushka, over the last 16 years since we arrived in Salisbury. She died on the 4th July at the age of 17.
Pushka’s vaccination certificates [she had to get a second one as the first was full!] read a history of your surgery and all the vets who have worked there.
It can only be a very traumatic time at the end, but all the staff who were involved, from the very understanding and sympathetic receptionists to the very caring veterinary surgeon, made the process as comforting and compassionate as it ever could be.
We are very grateful that she was looked after as well as when she was alive as when she died.
With many thanks to all.
Just to let you know I have had a lovely holiday in Cornwall - observing rabbits on the cliff tops, escaping at night through the camper van window, putting local dogs in their place and watching the waves and sunsets!
Thank you so much for putting mistress right - I’d rather not join the winged felines above the stars just yet! I am enjoying being fussy over food and eating what I want and giving those two Bassett Hounds a good smack as they pass by.
Thank you again
I want to say a big thank you to everybody at Endell’s for the care and kindness given to Oliver on his many visits, including the people we don’t see - the laboratory staff who produce the all important test results and those in the office who process our insurance claims.
It was always a great comfort to me that Oliver didn’t get too distressed when he had to be admitted. I know he got lots of attention and cuddles.
He was such a lovely boy and I was so lucky to have him.
We are writing to say thank you for the highly professional and sympathetic way you all were towards us in dealing with the sad loss of our lovely pet cat who died tragically as the result of a car accident. A special thank you to the ladies on the desk who were extremely helpful and kind. Many thanks for all your help and support over this period.
I would like everyone at Endell’s to be thanked for the way you helped my cat and I[!] to recover from her recent illness. Everyone, from receptionist, nurse to vets were so supportive and caring, and although for us it was an anxious time, you made things so much easier with your friendliness, support, information and caring. Lily is now well on the way to recovery and putting on weight.
To you all
We would just like to say a big thank you to you, for all the care you have given to our pets over the years. You have always shown such consideration and care in every single situation. You never cease to amaze us!
Mr and Mrs M, Warminster
Just a note to express our thanks for your care of Scout. We were so worried about him on Sunday evening. You were kind, reassuring and wonderful with our dog. We really appreciate everything you did.
Mr & Mrs G, Bulford
Thank you for your kindness and compassion yesterday which made such a painful decision that much easier. We know in our hearts it was the right one to make but there will be many tears in the coming days - we loved our darling Hattie so much and her devotion was quite unique… please will you also thank your colleague for the loving care over the past few months and everyone at Endell’s for their kindness.
A & P, Farley
…We’ll never forget your kindness and care for all our [canine] “children” and all the wonderful colleagues past and present.
R & A, West Grimstead
To everyone who assisted with Ellie’s two deliveries yesterday - from advising on whether she had any more pups to come [there were 4…] to clearing up the ghastly mess. Ellie returned home to pup two more! In honour of his birthplace Pup Seven will be called Endell. Special thanks to the duty veterinary nurse for her excellent advice and high standard of care.
Mrs S, Salisbury
May I please thank you so much for all your professional and expert treatment and care of Oliver over his years. Without that I don’t think he would have had such a long life. Thank you also for your advice and kindness last Thursday evening - it was a comfort to know that the decision on Oliver was the right thing for him.
I would be grateful if you would pass on my thanks to the reception girls and all those others who helped us so much over the years.
Needless to say I am lost without him, he was a great friend and companion to me especially over the past two years. Once again many thanks and many good wishes.
Mrs D, Salisbury
We would just like to thank you for all the compassion and empathy you showed us at a very difficult time. We felt that Jenny was in good hands throughout her treatment, and we respect your honesty and professionalism. If we ever decided to get another dog we would not hesitate to use you again. We wouldn’t have wanted Jenny to be anywhere else at the end.
Mrs O, Salisbury
Thank you for all your help and kindness to us and Buddy over many years. It was always re-assuring to us when leaving him with you for treatment that he would be cherished along with others in your care. Keep up the good work.
Mr & Mrs F, Redlynch
I just wanted to drop you an email after attending the puppy party at the surgery on Monday and say how amazing Leanne was with us all - both people and puppies! She was really welcoming, informative and no question was too much trouble to answer. We were also sent a puppy training guide in the post with any problems we had mentioned highlighted, which was a lovely touch.
It's all too easy to moan when we receive bad service but I believe when someone is clearly very passionate about their job and goes out of their way to provide a fantastic service, praise is definitely due.
Thanks again and see you all soon!
To Sam and her wonderful team. Thank you for all you did for Donnie - we will always be grateful. Thank you also for your lovely card.
H,I & MC, Salisbury
Thank you for getting me back to my mischievous self!
Bobby the Rabbit x
What our clients said about us..
Excellent vets, the best we have used for our cats and dogs.
Everything was perfect as always.
Always very pleased!
Very good; listened and cared, brilliant.
Very friendly caring staff.
Pleasant and cheerful waiting area. Bright and clean. All staff friendly and helpful. My dogs enjoy coming here!!
Extremely helpful as always.
The staff are always helpful, friendly and supportive.
Endells is great! Always fantastic service, especially when we recently lost our cat.
Wonder vet. Wonderful kind practice. Considerate. Helpful and understanding. Would never go anywhere else!
Several said thank you!
The best vets ever!!